耐威克（苏州）贸易有限公司. 招聘 Technical Service

Navico是当前世界上的船舶电子产品公司，旗下的品牌包括：Lowrance，Simrad和B&ampG，公司在全球拥有近1500名员工，销售网络遍布100多个国家和地区。 Navico的核心竞争力是可以为任何船只量身打造其所需要的系统。自身拥有的多个品牌，让我们可以很好地满足不同客户的需求。 Navico有着遍布全球的经销商和总代理商网络以及独有的优势服务计划为所有的产品提供售后支持。优势服务计划是迄今为止全面的服务计划，使顾客在购买产品时对Navico充满信心。 Navico的企业愿景就是以其卓越的产品方案引领船舶电子产品行业的发展，并为客户带来优异的产品性能，安全性以及充满乐趣的水上休闲时光。Navico一直致力于通过令人信服的多品牌组合给客户带来切实的利益和价值。 随着公司规模，业务的不断扩大，我们着力建立一支高技术，高素质的团队以适应新形势。我们欢迎各地英才的加盟，与Navico一起发展和进步,我们在此诚邀您的加盟。应聘该职位 其它职位 更多招聘信息 岗位类别：其它 工作地区：苏州市 行业：船舶与海洋工程、游艇、航运海运类年龄要求：25-40岁学历：大专招聘人数：1名工作经验：5年以上Qualifications •3+ Experience in the Professional/Commercial marine or aviation industry, or relevant military experience •Experience with Wheelmark systems such as Gyrocompasses, Autopilots, Radars, VHF comms, AIS, EPRIB and ECIDS ting systems. Experience with Simrad branded products is highly desirable •PC operations, diagnostic and trouble shooting skills •Ability to use common diagnostic tools for troubleshooting mechanical, electrical, electronic, electromechanical and hydraulic issues •Excellent written and verbal communication skills (English &amp Chinese)Providing tier two technical support within the Technical Service team in the China and Hong Kong region, and reporting to the Technical Service Director, this role supports Navico’s Professional customers. Primarily the person will be responsible for technical sales support and on-board issue resolution. Along with other tier 2 technical support staff this person will provide feedback on field issues to the Research and Development teams and liaise with System Specialist on customer requirements. Main Responsibilities: •Provide system design support, including third party product integration •Professional systems installation support, both remotely and on site •Commissioning support, including sea trials •Perform service of product on board vessels •Issue identification and resolution •Provide training to both internal staff and customers •Deliver training on board vessels to system users •Equipment location / documentation and advice on location to install products •Cable schedule inspection / Confirm correct cables installed •Power up inspection / confirm all products power up before commissioning and sea trial •Work closely with the regional and global service organisations to resolve issues •Direct customer support via phone and email where required; including entering, and monitoring of issues entered, in service systems and generating RMA’s •Provide trade show support where required